We will accept any return that is in new, unused condition if we are notified within 30 days of delivery. If you have been shipped the wrong item, please contact our returns department via email at returns@outlandusa.com or call 1-800-975-9715.

Returns must include a note indicating order number and reason(s) for return as well as the item in its original, new condition along with any applicable packaging, instructions, accompanying parts and/or accessories, and tags attached. Items being returned must be packaged with receipt/packing slip enclosed. If you no longer have a receipt or packing slip, simply write your name, customer ID, and order number on a piece of paper. Please indicate on the enclosed sheet your reason(s) for return and any other requests.

Returns for Refund

Postage / carrier costs on returns for refund are at your expense. Once your return for refund arrives and is processed, we will refund you the price of the item(s) minus our shipping costs. In the event that we are unable to refund your original payment method (closed account, credit card no longer valid, etc.), we will instead issue a store credit for the refunded amount.

Returns for Exchange

Return your item for a refund (according to the instructions above) and place a new order for the item you would like. This allows you to receive the item you need more quickly as well as simplifying the process for both parties.

Please note that your original order will be refunded in full provided the new order is referenced in your return for exchange. Failure to include the new order number with your return documentation may result in a partial refund equal to the item's price minus our shipping costs.

Returns for Defect

All items sold at OutlandUSA.com are of first quality and under manufacturer's warranty (unless specified otherwise in the product's detail page). We can provide a prepaid shipping label for defective, first quality items. Items verified to be defective by our returns department will be refunded in full. Items that are returned for defect but found to be without flaw upon receipt of return will be refunded in full minus all of our shipping costs for the item.

Shipping Label

A shipping label is only available to customers who did not receive their item(s) as ordered. All shipping labels expire after 5 days.

Restocking Fee

The only "restocking fee" we have at Outland USA is the amount of postage / carrier costs we incur when shipping an item for free to the customer. Multiple returns for exchange and / or returns for refund will have said restocking fee applied. However, the restocking fee for first time returns for exchange and returns for defect will be waived.

Contact

If you have any questions, you can email our Returns Department at returns@outlandusa.com or call 1-800-975-9715.

Delivery Addresses

For returns at your expense, use the delivery address at the bottom of this page which is most appropriate to the shipping method you will be using.

Mailing (USPS) address

FedEx / UPS address