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How Do I Return an Item?
We will accept any return that is in new, unused condition if we are notified within 30 days of delivery. We can provide a prepaid shipping label if we made a mistake with the shipment. Defective items must be returned at the customer's expense with postage reimbursement provided upon verification of defect.
Package your item with receipt/packing slip enclosed. If you don’t have a receipt, simply write your name, customer ID, and order number on a piece of paper. Use the delivery address below that is appropriate to the shipping method you will be using. Please indicate on the enclosed sheet reason for return and any other requests.
Returns for Refund
Returns must include a note indicating order number and reason for return as well as the item in its original, new condition along with any applicable packaging, instructions, accompanying parts and/or accessories, and tags. Returns of an entire order with free shipping are subject to a restocking fee equal to our postage / carrier charges for shipping the order. Partial returns may be subject to an additional fee up to 10% of the order total (tax excluded). Once your return is processed, we will refund you the cost of the item(s) minus the restocking fee.
In the event that we are unable to refund your original payment method (closed account, credit card no longer valid, ect.), we will instead issue a store credit for the refunded amount.
Returns for Exchange
Return your item for a refund and place an order for the item you would like. This allows you to receive the item you need more quickly as well as simplifying the process for both parties. Please note that "exchanges" are still subject to the restocking fee as outlined above.
Contact
If you have any questions, you can email our Returns Department at returns@outlandusa.com.
Mailing (USPS) address
OutlandUSA
Returns Dept
PO Box 1001
Nolensville, TN 37135
FedEx / UPS address
OutlandUSA
Returns Dept
2017 Johnson Industrial Blvd
Nolensville, TN 37135
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